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KANGA TERMS OF USE

EFFECTIVE AS OF AUGUST 1, 2022

PLEASE READ THESE TERMS OF USE FOR THE KANGA SUBSCRIPTION SERVICES  (THE “TERMS”) CAREFULLY BEFORE ACCESSING OR USING THE SERVICES,  WEBSITE, PRODUCTS, AND PLATFORM (COLLECTIVELY, “SERVICES”) OFFERED BY  PRESENCELEARNING, INC. (“PRESENCE”). YOUR USE AND ACCESS TO SERVICES  ARE CONDITIONED UPON YOUR COMPLIANCE AND ACCEPTANCE OF THESE TERMS. 

YOU MAY SUBSCRIBE TO THE SERVICES THROUGH AN ONLINE REGISTRATION PAGE  (EACH AN “ONLINE FORM”) WHICH MAY CONTAIN ADDITIONAL TERMS APPLICABLE  TO THE SERVICES FOR WHICH YOU ARE SUBSCRIBING. UNLESS OTHERWISE  EXPRESSLY SET FORTH IN ANY SUCH ADDITIONAL TERMS AND CONDITIONS, THOSE  ADDITIONAL TERMS ARE HEREBY INCORPORATED INTO THIS AGREEMENT IN  RELATION TO YOUR USE OF THAT SERVICE. 

BY CLICKING THE “TRY FOR FREE” OR “BUY NOW” BUTTON AND/OR ACCESSING  AND USING THE SERVICES IN ANY MANNER, YOU OR YOUR ENTITY (“YOU” OR  “YOUR”) AGREE THAT YOU HAVE READ AND AGREE TO BE BOUND BY, AND ARE A  PARTY TO, THESE TERMS AND ANY INCORPORATED DOCUMENTS. YOU REPRESENT  AND WARRANT THAT YOU ARE AUTHORIZED TO AGREE TO BE BOUND BY THESE  TERMS. IF YOU DO NOT AGREE TO THESE TERMS YOU MAY NOT USE SERVICES. YOU  MUST BE 18 YEARS OF AGE OR OLDER TO PURCHASE A SUBSCRIPTION FOR THE  SERVICES. THIS SERVICE AND PLATFORM MAY ONLY BE IN THE UNITED STATES OF  AMERICA

1. CERTAIN DEFINITIONS. The below terms are used herein with the following definitions:

“Active Therapy Room Sessions” means when a therapy session takes place in the Therapy  Room, with You and at least one End User logged into the Therapy Room.

“Authorized User” or “Authorized Users” means any person or persons for whom You have  purchased a subscription and/or granted access to the Services.

“Administrator Dashboard” means the data visualization tool that displays, among other things,  Authorized Users, Authorized User caseloads, Platform usage, and End User information.

“BAA” means Business Associate Agreement.

“Chat Box” means a Platform communication tool that enables an Authorized User to engage in  real time communications with Platform technical support.

“Clinical Workshops” means workshops applicable to an Authorized Users specific discipline.

“Components” means the components of the Platform including software or other information  and technology that is embodied in the Platform.

“Confidential Information” means: (a) any information disclosed by or on Your behalf to  Presence, or by Presence to You, during the Term (whether disclosed in writing, orally, or  otherwise) that at the time of disclosure: (i) was marked or described as “confidential” or (ii)  given the nature of the information and the manner of disclosure should have been reasonably  understood by the You or Presence to be confidential; and (b) End User Data.

“Documentation” means written, printed, or otherwise recorded or stored material that relates to  the Platform, including technical specifications, source code annotations, training and support  materials, descriptions of the principles of operation of source code, and other instructions.

“End User” and “End Users” means the students and/or patients to whom You provide clinical,  educational, or medical services.

“Help Center” means proprietary videos, manuals, user guides, and articles available in the  Platform as a help resource for You or Authorized Users.

“HIPAA” means Health Insurance Portability and Accountability Act of 1996, as amended from  time to time.

“Intellectual Property Rights” means copyright, moral rights, trademark, trade dress, patent,  trade secret, unfair competition, right of privacy, right of publicity, and any other proprietary  rights.

“Library” means third-party licensed and Presence-created content available to Authorized  Users in the Platform.

“Personally Identifiable Information” and/or “PII” means information that can identify a specific  individual.

“PHI” means any personal health information.

“Platform” means Presence’s proprietary application software known as Kanga, including all  Components, modules, functions, features, services, and all technology resources and  infrastructure (e.g. hardware, third party software, etc.) related thereto.

“Presence Property” means and includes the Platform and its contents, including, but not limited  to, the Library, Clinical Workshops, Help Center, Dashboard, Therapy Room, and Telehealth  Institute.

“Presence Documentation” means any materials, including in electronic form, relating to the  operation and use of the Platform and Services including, but not limited to, user manuals, user

guides, technical manuals, release notes and emails, and online help materials, regarding use of  the Platform and Services provided, and any other materials prepared in connection with any  Platform modification, correction, or enhancement, and any updated versions of the Platform as  may be provided by Presence from time to time: (a) in the course of providing the Service; (b) as  part of an online tutorials, training, or help files provided with Help Center and Telehealth Institute;  or (c) in the course of providing web seminars, clinical support.

“Service” means the services provide under the Subscription Plan you have purchased.

“Subscription” means a limited license to utilize the Platform in a Subscription Plan during the  Subscription Term.

“Subscription Plan” means the Subscription type which You purchased and under which You  are granted access to the Platform.

“Subscription Fees” means the fees due on the Online Form for Your Subscription Plan. “Subscription Term” means the length of time Your Subscription is active. “Telehealth Institute” means proprietary self-guided training modules.

“Therapy Room” means an individually assigned online room on the Platform only accessible by  specific link controlled by You or Your Authorized User.

“Virtual Waiting Room” means a virtual waiting room of the Therapy Room where an End User  first enters using the Therapy Room link and permitting you to admit only intended participants.

“Your Data” means all data, works and materials, uploaded to, stored, or transmitted in or to the  Platform by You or an Authorized User.

“Your Property” means all text, content, images, video, music, drawings, documentation, and  other materials of any kind posted, uploaded, or otherwise made available by You or an  Authorized User.

2. SUBSCRIPTION PLANS AND CHARGES. 

2.1 Subscription Plans. When you purchase a Subscription by utilizing the Online Form you  may select from a monthly or an annual Subscription Plan. Except for the Freemium  Subscription Plan, you will be asked to provide credit card information through Stripe. You agree  that Presence, through Stripe, may charge to Your credit card all amounts due and owing for the  Subscription Plan You select. Presence may change prices at any time, including changing from  a free service, such as the Freemium Subscription Plan, to a paid service. In such an event  Presence will provide You with prior notice and an opportunity to cancel Your Subscription Plan. All fees are (i) payable in United States dollars only, (ii) based on purchase, regardless of  usage, and (iii), as except as specifically described above, non-cancelable and non-refundable.

2.2 Monthly Plan. If You purchase a monthly Subscription Plan (a “Monthly Subscription  Plan”), Your Subscription begins immediately upon Your payment of the applicable fee,  regardless of when You activate Your account. Your Monthly Subscription Plan will  automatically renew each month without notice and Presence will automatically charge You the  then-current rate every month until You cancel the Monthly Subscription Plan. Presence will  notify You of any changes to the monthly Subscription fee not less than thirty (30) days before  such changes are to take effect and You will have the option to cancel the Monthly Subscription Plan. Your Subscription Plan fee will include any applicable taxes.

2.3 Annual Plan. Annual Plans are paid upfront for a full calendar year. If You purchase an  annual Subscription Plan (an “Annual Subscription Plan”), Your Annual Subscription Plan  begins immediately upon Your payment of the Subscription Fee. Your Annual Subscription Plan  will automatically renew on the anniversary of the day on which You purchased the Subscription  Plan and Presence will automatically charge You the then-current rate. Presence will notify You  sixty (60) days prior to any renewal of any changes to Your Annual Subscription Plan fee and  you will have the option to cancel Your Annual Subscription Plan for the upcoming year. Your  Subscription Plan fee will include any applicable taxes.

2.4 Account Activation. Once You have made a payment, You will receive an email with  instructions to activate Your account. If Your Subscription Plan includes assessments, You will  need to certify that You have all of the appropriate and required clinical qualifications to access  and administer the assessments prior to gaining access to the Platform and /or assessment. If  You are not able to provide the appropriate and required clinical qualifications to access and  administer assessments that may be included in the Subscription Plan You purchased, Presence will notify You and You may cancel Your subscription.

2.5 Freemium Subscription Plan. If you select the Freemium Subscription Plan, you will not  be asked for any credit card or payment information; however, you must provide an email  address and contact information. Once you sign up for a Freemium Subscription Plan you will  receive an email to activate your account. The Freemium Subscription Plan is subject to  limitations and does not include certain features and capabilities otherwise available in the  Platform. All Freemium accounts will be provided with 240 minutes per month of Active Therapy  Room Sessions (the “Minutes Bank”). After You exhaust the Minute Bank, You will no longer be  able to access the Platform. On the first day of each calendar month, regardless of how many  minutes you may have left in your Minutes Bank, your Minute Bank will reset to 240 minutes for  the then-current month. Each account will have a counter on the bottom left of the screen  specifying how many minutes you have available. There will be no minutes carried over month to-month. You will not be owed any type of refund upon cancelation.

2.6 Your Credit Card Information. Presence will use the third-party provider, Stripe, to collect  payments from You. You must agree to Stipe’s terms and conditions,

https://stripe.com/legal/connect-account, and any other applicable Stripe agreement,  incorporated herein by reference, that is available to You when You enroll in a Subscription

Plan. You acknowledge and agree that by providing your information to Stripe, Stripe may share  some of the information You provide to Stripe with Presence, except that Presence will not  collect or store any of Your credit card information.

“Stripe” is a registered trademark of Stripe, Inc.

2.7 Failed Charges. You are responsible for providing correct and up-to date information to  Stripe regarding Your account. If Your credit card on file is closed, the account information is  changed, or if, for any reason, a charge is rejected, Presence will notify You and You will have  24 hours to update Your account information or supply a new payment method, as appropriate.  If You do not do so, Presence will, without liability or further notice, disable Your access to all or  part of the Service. Accounts that have been activated may be reactivated if valid payment  information is entered within 7 days and the credit card can be successfully processed for all outstanding charges.

2.8 End Users Payments. Presence will not collect any payments or payment information  from Your End Users. You are solely responsible for collecting payments from Your End Users  by Your own means and Presence is not responsible for any financial transactions between You  and Your End Users.

3. TERMINATION AND CANCELATION. 

3.1 Cancellation of Subscription. You may cancel Your Subscription Plan at any time by  emailing asksupport@presencelearning.com. However, except as otherwise described herein,  no refunds (prorated or otherwise) are provided upon cancellation. For Annual Subscription  Plans ONLY, if You cancel within the first thirty (30) days of the start of the Subscription Term,  You will be refunded the amount of the Subscription Fee You paid LESS an amount equal to the  then-current Monthly Subscription Plan rate (i.e., 11/12ths of the amount You paid for the  Annual Subscription Plan).

3.2 Suspension of Use. Failure to make a recurring payment of any Monthly Subscription  Plan, for any reason, will result in suspension of Your Monthly Subscription Plan. Presence may  also, at its sole discretion, suspend Services if You violate any of these Terms.

3.3 Termination by Presence. If you violate any provisions on these Terms, Presence, at its  sole discretion, may terminate Your Subscription Plan immediately and retain any fees  previously paid by You. Upon any termination of Your Subscription Plan, You must cease any  further use of the Services and will no longer be able to access the Platform.

3.4 Effects of Termination or Cancelation. If You cancel Your Subscription Plan before an  upcoming renewal date, You will have access to Your account through the end of the then current Subscription Term, after which You will lose access to the Platform and any data You  have stored on the Platform will be permanently deleted with (7) days. If Presence terminates

4. CHANGE OF SUBSCRIPTION PLAN. At any time during Your Subscription Term, You  may change Your Subscription Plan by emailing asksupport@presencelearning.com or through  the Chat Box when You log into Your account.

5. YOUR RESPONSIBILITIES. 

5.1 Access to Others. You agree not to allow access or to give use of the Platform or Your  Therapy Room to anyone other than Your End Users.

5.2 Safeguarding. You shall establish, maintain, and enforce policies and procedures to  safeguard and protect the Services and Presence Property which are no less rigorous than  reasonable standards relating to Your Confidential Information and property. You will be  responsible for all of Your acts and omissions of You, and for the acts and omissions of Your  employees, partners, independent contractors, or staff who may be Authorized Users and have access to the Platform, and Your End Users in regard to their access and use of the Platform  and Presence Property.

5.3 End Users’ Use. You may only use the Services pursuant to these Terms. You are solely  responsible for You and Your End Users use of Services and compliance with all applicable  laws and regulations.

5.4 Login and Password Information. In order to access the Services, You are assigned a  username based on the email address You provided Presence and You will be asked to choose  a password. You are entirely responsible for maintaining the security of Your username and  password and agree not to disclose to any third party. Sharing of accounts is not allowed.

5.5 Copyright. You may not post, modify, distribute, or reproduce in any way copyrighted material, trademarks, rights of publicity or other proprietary rights without obtaining the prior  written consent of the owner of such proprietary rights. If Presence becomes aware that you are  infringing on another party’s copyright, Presence may deny you access to the Services and at  its discretion terminate Your Subscription Plan.

6. CONTENT OWNERSHIP. 

6.1 Presence Content. Presence will have and retain sole and exclusive ownership of, and  all right, title, and interest in and to, the Platform and Presence Property.

6.2 Your Content. If Your Subscription Plan allows you to upload, transmit, and/or display  content while utilizing the Services, You are solely responsible for all content transmitted,  displayed, or uploaded by You (“Your Content”). You agree to comply with all laws pertaining to  Your Content, including intellectual property laws. You represent and warrant that You have the  right to use Your Content and that such use does not violate or infringe on any rights of any third  party. Under no circumstances is Presence responsible for Your Content, the transmission and displaying of Your Content, or any loss or damages that results from Your Content. If Presence  becomes aware that any of Your Content infringes on a third parties’ intellectual property right or  violates any laws, then Presence may delete Your Content without notice to You, and,  depending on the violation, may terminate Your Subscription.

6.3 Disclosure of Improvements and Developments. Unless otherwise provided in these  Terms, Presence will have no obligation to disclose to You any Platform Improvements. Presence may perform maintenance or provide upgrades to the Platform from time to time to  provide enhanced features and improvements, bug fixes and error corrections. Presence will  use commercially reasonable efforts to provide a 48 hours’ advance notice prior to Presence’s  performance of any scheduled maintenance or upgrades, which may result in the unavailability  of the Platform. The extent to which any new features or functionality may be made available to  You will depend on Your then-current Subscription Plan.

6.4 Acknowledgements. You acknowledge and agree that Presence is in the business of  commercially licensing the Platform or providing services relating to the Platform to third parties  and that the Platform may contain errors. PRESENCE SHALL NOT HAVE ANY DUTIES OR  RESPONSIBILITIES UNDER THESE TERMS OTHER THAN THOSE SPECIFICALLY SET  FORTH IN THESE TERMS AND NO IMPLIED OBLIGATIONS SHALL BE READ INTO THESE  TERMS. PRESENCE RETAINS ALL RIGHT, TITLE, AND INTEREST IN AND TO THE  PLATFORM NOT EXPRESSLY LICENSED UNDER THESE TERMS.

7. PROPRIETARY RIGHTS.

7.1 Presence Property. Presence owns all rights, title, and interest in all Presence Property,  including, but not limited to, proprietary content in Library, including therapy playlists and  documents, and to all Telehealth Institute content and health articles. Presence retains all right,  title and interest to any work product or other intellectual property developed and/or created for  You in connection with Services, including any content provided by Presence on Your behalf in  or through the Platform. Intellectual property that is licensed to Presence from a third party will  be deemed Presence Property only to the extent that Presence has the right to sublicense such  intellectual property to You within the scope of the license.

7.2 Use of Your Content. Whenever You upload Your Content to the Platform, You grant to  Presence a non-exclusive, limited, royalty-free license to modify, display, store, transmit and to  use, as may be necessary for provisions of Services. This right can be revoked by You upon  termination or expiration of Your Subscription Term. Presence acquires no right, title or interest  from You in or to any of Your Content.

7.3 Removal of Your Content. If Presence determines in good faith, at its sole discretion,  that any of Your Content could (i) pose a material security risk, (ii) be deceptive or perceived as  libelous, defamatory, obscene, racist, hateful, or otherwise objectionable, or (iii) give rise to a  liability, or in violation of law or any misuse listed in Section 12.3 below, then Presence may  remove the offending content, suspend Your use of the Platform, and/or pursue other remedies  and corrective actions.

8. DMCA. Presence understands the importance of intellectual property rights of others.  Presence will respond to notices of copyright infringement consistent with the Digital Millennium  Copyright Act (“DMCA”): Copyright Agent: PresenceLearning, Inc., 530 Seventh Ave, Suite 501,  New York, NY 10018, Attn: Legal Department or via email at privacy@presencelearning.com.

9. DATA COLLECTION AND STORAGE; THERAPY ROOM ACCESS; VIDEO  RECORDING. 

9.1 Data Collection and Storage. Subject to Your compliance with Your obligations set forth  in Section 10 below, You are able to upload and store Your End User(s)’ information, which may  include PII and PHI, using the caseload management and documentation tools within Kanga.  You are able to upload, store, and use Your Content. Your Content will not be accessible by any  other users of the Platform.

9.2 Therapy Room Access. You will be assigned a link which will serve as Your link to Your  Therapy Room. Your End User(s) will only be able to access Your Therapy Room through Your  link. When Your End User(s) attempts to access Your Therapy Room, You will be alerted that  there is someone in Your online Waiting Room. The alert will show their name (which Your End  User(s) must enter at the time requesting access) and You will have the opportunity to view the  names of anyone who is in Your Waiting Room before allowing entrance. Only You will have the  ability to allow Your End User(s) to enter Your Therapy Room.

9.3 Video Recording. You will be unable to record any sessions or activities through the  Platform.

10. PRIVACY. You will be solely responsible for compliance with all privacy laws and data  protection laws that are applicable to You and Your End User(s), including HIPAA. Presence will  make no use of PHI or PII that is not permitted by the Terms, the BAA (as made available to  You), or that is prohibited by applicable law, including but not limited to HIPAA. It is Your  responsibility to obtain all necessary consents (including with respect to Your End User(s)’ access) and that the End User has agreed to the collection and access of their PII and PHI by  You, by us, and, where applicable, other third parties. Presence does not provide legal or  compliance advice and You are responsible for retaining competent counsel and advisors for  these purposes.

11. TECH SUPPORT. 

11.1 Therapy Room Access. At times a Presence tech support technician may need to enter  or access Your Therapy Room to perform maintenance or offer technical support. You will be  notified prior to someone entering Your Therapy Room and will be able to deny access to Your  Therapy Room during a session. If you permit the tech support technician to enter your Therapy  Room, You are responsible for clearing any PII and PHI in Your Therapy Room screen and  alerting Your End User, prior to tech support entering Your Therapy Room.

11.2 Chat Box Feature. The Platform offers live chat support. During the chat support  session, a tech support technician will not be able to see Your Therapy Room.

12. RESTRICTIONS. 

12.1 No Reverse Engineering. You shall not (and shall ensure that Your employees, partners,  independent contractor, or staff do not) (i) modify, port, adapt, translate any portion of the  Platform or its software or (ii) reverse engineer, decompile or disassemble or otherwise attempt  to discover, within the Platform or software involved, the source code, data representations or  algorithms, process, methods, or any other portion of the Platform.

12.2 Sublicensing. You do not have the right to grant a sublicense or access to the Services,  including, but not limited to, the Platform to any third parties.

12.3 Misuse. If You misuse the Services in any manner, including, but not limited to, the  misuses listed below, You will permanently lose access to the Services. You must not:

  • 12.3.1.1 Enable or allow others to use the Services using Your login information;
  • 12.3.1.2 Circumvent any access or use restrictions put into place to prevent certain uses  of the Services;
  • 12.3.1.3 Engage in behavior that violates anyone’s intellectual property rights;
    • 12.3.1.4 Upload to the Platform and/or share any of content that is unlawful, harmful,  threatening, obscene, violent, abusive, tortious, defamatory, libelous, vulgar,  lewd, profane, invasive of another’s privacy, hateful, or otherwise objectionable;
  • 12.3.1.5 Use the Platform and/or share any content that sexualizes minors or that is  intended to facilitate inappropriate interactions with minors, Your End User(s), or  others;
  • 12.3.1.6 Impersonate any person or entity, or falsely state or otherwise misrepresent Your  affiliation with a person or entity;
  • 12.3.1.7 Attempt to disable, impair, or destroy the Platform;
  • 12.3.1.8 Upload, transmit, store, or make available any content that contains any viruses,  malicious code, malware, or any components designed to harm or limit the  functionality of the Platform;
  • 12.3.1.9 Disrupt, interfere with, or inhibit any other user from using the Platform (such as  stalking, intimidation, harassment, or incitement or promotion of violence or self harm);
  • 12.3.1.10 Engage in chain letters, junk mails, pyramid schemes, phishing, spamming,  fraudulent activities, or other unsolicited messages;
  • 12.3.1.11 Place an advertisement of any products or services; or
  • 12.3.1.12 Violate any laws.

13. REPRESENTATIONS AND WARRANTIES. You represent and warrant that: (i) You will  use the Services in accordance with these Terms; (ii) You have the clinical expertise to provide  the services You intend to provide via the Platform; and (iii), if Your Services include  assessments, that You possess the clinical expertise to administer the assessment included  within the Subscription Plan.

14. INDEMNIFICATION. You will defend, indemnify and hold harmless Presence, its  officers, agents, employees, and affiliates from and against any claim, demand, loss, or  damage, including reasonable attorneys’ fees, arising out of or related to (i) Your Content; (ii)  Your and Your employees’, partners’, and independent contractors’ use of the Service; (iii) Your  illegal behavior or conduct with respect to the Services or the Platform; (iv) Your or Your  partners’, independent contractors’, and End User(s)’ use of the Platform or Presence Property  in an inappropriate manner or in any manner inconsistent with or in breach of these Terms;  and/or (iv) any claim alleging facts that would constitute a breach of Your representations and  warranties made in these Terms. You agree to fully cooperate with Presence in the defense of  any claim.

15. DISCLAIMER OF WARRANTIES. The Services are provided ‘AS-IS’ and to the  maximum extent permitted by law, Presence disclaims all warranties, express or implied,  including the implied warranties of non-infringement, merchantability, and fitness for a particular  purpose. Further, Presence disclaims any warranty that the Services will meet Your  requirements or will be constantly available, uninterrupted, timely, secure, or error-free. In  addition, Presence disclaims all liability for any actions resulting from Your use of the Services.  You understand that Your use and access to the Platform is at Your own discretion and risk,  and You are solely responsible for any damage to Your computer systems or loss of data that  results from such use. If You post or upload Your Content to the Platform, Presence is not  responsible for any loss, corruption, damage, deletion of Your Content.

16. LIMITATION ON LIABILITY. DAMAGE DISCLAIMER. NO EVENT SHALL PRESENCE  BE LIABLE FOR ANY CONSEQUENTIAL, INDIRECT, INCIDENTAL, PUNITIVE, OR SPECIAL  DAMAGES WHATSOEVER, INCLUDING WITHOUT LIMITATION, DAMAGES FOR LOSS OF  BUSINESS PROFITS, BUSINESS INTERRUPTION, LOSS OF BUSINESS INFORMATION, AND THE LIKE, ARISING OUT OF OR IN CONNECTION WITH YOUR USE OF SERVICES  OR THE PLATFORM.  GENERAL DAMAGE CAP. PRESENCE’S TOTAL LIABILITY IN ANY MATTER ARISING OUT OF OR RELATED TO THESE TERMS IS LIMITED TO THE GREATER OF (I) US $100 OR (II)  THE AGGREGATE AMOUNT YOU PAID FOR THE SERVICES DURING A THREE-MONTH  PERIOD PRECEDING THE EVENT GIVING RISE TO THE LIABILITY. THESE LIMITATIONS  APPLY TO THE MAXIMUM EXTENT PERMITTED BY LAW EVEN IF (A) A REMEDY DOES  NOT FULLY COMPENSATE YOU FOR ANY LOSSES; OR (B) PRESENCE KNEW OR  SHOULD HAVE KNOWN ABOUT THE POSSIBILITY OF DAMAGES.

17. MISCELLANEOUS. 

17.1 Updates to Terms. Presence may modify these Terms from time to time, and when that  happens the effective date on the top of this page will be updated as notice. You should look at  these Terms regularly. Unless stated otherwise, the updated Terms will be effective immediately  upon the effective date shown, and Your continued use of the Services will confirm Your  acceptance of the changes. If at any point in time You do not agree with these Terms You  should stop use of the Services.

17.2 Specifications and Tech Support. The Platform is a cloud-based application, and in  order to properly access the Services a user must have a computer with a dual core processor  and 2 GB RAM that has the ability to support a headset and microphone and a broadband  internet connection with a minimum of 500 kbps (or higher) with upload and download speeds of  1mbps (or higher). Presence will provide technical support on weekdays between the hours of  8:00AM and 8:00PM (Eastern time) available through the Chat Box. Additional information  regarding Platform specifications can be found at: https://www.presencelearning.com/tech requirements/.

17.3 Survival. Upon the expiration or termination of the Subscription Term or these Terms, all  access to Services may cease without prior notice. The Sections entitled Content Ownership,  Proprietary Rights, Indemnification, and Limitation on Liability will survive expiration or  termination of any Subscription Term or these Terms.

17.4 Assignment. You may not assign or otherwise transfer Your rights and obligation under  these Terms, in whole or in part, without Presence’s prior written consent, and any attempt to do  so will be null and void. Presence may transfer Presence’s rights under these Terms to a third  party.

17.5 Headings. Headings used in these Terms are provided for convenience only and will not  be used to construe meaning or intent.

17.6 Force Majeure. Presence is not liable for failing or delaying performance of its  obligations resulting from any condition beyond its reasonable control, including but not limited  to, governmental action, acts of terrorism, earthquake, fire, flood or other acts of God, epidemic,  pandemic, labor conditions, power failure, and Internet disturbances.

17.7 No Waiver. Presence’s failure to enforce or exercise any provision of these Terms is not  a waiver of that provision.

17.8 Severability. If any provision of these Terms is held invalid or unenforceable for any  reason, these Terms will continue in full force and effect.

17.9 Injunctive Relief. Notwithstanding anything to the contrary contained within these Terms,  in the event of Your or Your employees, partners, or End User(s) unauthorized access to or use  of the Services in violation of these Terms, You agree that Presence is entitled to apply for  injunctive remedies (or an equivalent type of urgent legal relief) in any jurisdiction.

17.10 Notices. To Presence: You may send notices to Presence at the following address:  PresenceLearning, Inc., 530 Seventh Ave, 501, New York, NY 10018, Attn: Legal Department  or via email at legal@presencelearning.com. To You: Notices will be sent to You by the email  You provided or other legally acceptable means.

17.11 Independent Contractors. The parties are and shall remain independent contractors and  nothing in these Terms shall be deemed to create any agency, partnership, or joint venture  relationship between the parties. Neither party shall be deemed to be an employee or legal  representative of the other nor shall either party have any right or authority to create any  obligation on behalf of the other party.

17.12 Governing Law. These Terms are governed by and construed under the laws of New  York State without regard to conflict of law rules. The parties consent to the exclusive  jurisdiction and venue of the courts located in and serving New York, New York.

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